Page 193 - Receptionist

Changing Voicemail Greeting for Holiday Hours or Holiday Closing:

Days clinic is closed:

 New years
 Easter
 Memorial day
th
 July 4
 Labor
 Thanksgiving
 Christmas Day

Days we typically close early:

New Year’s Eve – Close at 6 PM if weekday, Normal hours if weekend
Christmas Eve – Close at noon, even if weekend

“Thank you for calling Legacy Veterinary Hospital. We open from ___ to ____ {or closed on (day of
week) (month) (number date)} due to (holiday). If you have an emergency during this time, please
contact the Center for Veterinary Specialty Care at 972-820-7099.”

(Brief pause)

“Our normal business hours are Monday through Friday 7am to 8pm, Saturday from 8am to 4pm and
Sunday from 10am to 2pm. On Tuesday we are closed from 12pm to 1pm for staff training.”

“For all non-emergencies please leave a message after the tone and we will return your call as soon as
possible. Thank you again for calling Legacy Veterinary Hospital and have a wonderful day.”

Change the message back to the standard greeting within 15 minutes of opening on the next normal
business day.

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