Page 35 - Receptionist

19010 – Appointment Making – Grooming

Results Statement: Grooming appointments are made at a time convenient to the client and for the
appropriate length of time. The grooming appointment date and time is best
for the pet, client, hospital and doctor. The client is satisfied with the date and
time. The client shows up on time.

Responsible Position: Receptionist

EXISTING Client:

 Ask: “May I have your name and your pet’s name?”
 Ask: “What will be seeing ____ for?”…….”One moment please while I pull
up his/her record.”
 Pull up record look to see if it needs to be seen by a particular doctor
 Ask: “Do you have a groomer preference?”

- OR -

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