Page 62 - Receptionist

19024 – Checklists for Receptionists

Result Statement: To ensure we have a record that the responsibilities of each and every
position is being completed as required each day, in many cases twice
daily. The checklist is a record that EVERYTHING has been completed,
completed to a minimum standard, and by whom. Because of this
record we are not missing anything or missing any due date.

Primary Responsible Position: Receptionist

When:

 Each receptionist will get the correct checklist TWICE DAILY AND
IMMEDIATLEY AFTER CLOCKING IN (within 5 minutes max)
 Each staff member will complete the checklist before the end of his/her
shift.

Where:

 Lead receptionist will print the checklists (from the procedures manual in
staff shares) and KEEP a minimum of one-week supply printed.
 Lead receptionist will put them in the proper folder in the mailbox area.
 Receptionists may keep reception checklists in a folder in the drawer of the
front desk. It can also be kept on the counter while being completed.
 The staff member who completed the checklist must put it in the completed
checklist bin located on the wall next to the doctor’s office.

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