Page 63 - Receptionist

How:

 The staff member will initial next to each task after the task is complete.
 Initials are REQUIRED ON EVERY LINE. Your initials simply indicate it has
that END RESULT, even if not needing to be done that day (like a surgery
task on non-surgery day).
 The staff member will sign (and print name if signature isn’t legible) the
checklist when the when all tasks are completed.
 Each task must be completed as written in the Procedure Manual.
 Each staff member must have their completed checklist reviewed for
completeness by a manager, or person in charge, before leaving for the day.
a. Staff from the same team may not review each other’s check list.
For example: A tech and TA working together may not review each
other’s checklist. A kennel attendant may not have another kennel
attendant review his/her checklist unless the other person is the
manager.
b. The manager can be a supervisor from another department or area.
c. If a manager is not working at the end of a shift you must write on
the checklist that this is the case and initial it.
 The manager reviewing the completed checklist will randomly pick 3 tasks
to physically check for accurate completion and initial next to the task.
 Managers: Only initial after checking, as you, the manager, will be also be
accountable.

Drill/Questions on ”Checklists” for Receptionists:

1. Why is it important to complete the checklist? How does it make YOUR job better?
2. What would happen if we did not have checklists?
3. What would happen if we did not require every item to be completed before leaving?
4. What would happen if managers did not double check the checklists?
5. Who keeps a stock of checklist printed for their area? How many will they keep printed?
6. Who is responsible for completing a checklist?
7. May a staff member leave without completing his/her checklist?
8. Who reviews the checklist? When? Why?
9. Where are the checklist put after they are reviewed? By who?

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