Page 86 - Receptionist

How: Check-in as usual, review treatment plan, get approval, gets signatures,
and page overhead:

i. “Tech or TA to reception for drop-off please,……Tech or TA
to reception for a drop-off”
If drop off scheduled for Express TA check-in, page overhead:

i. “Express TA to reception for drop-off please,…Express TA
to reception for a drop-off”

When offering and booking drop-offs it’s often easiest to say:

d. “If you can drop your pet off, we can save you wait time and call
when your pet is ready or if we have questions.”
e. “If you are able to drop off for these vet services, we can offer you
free doggie daycare and call you when your pet is ready.”
f. “Would you like to run some errands and we can call you with
further questions or when your pet is ready?”

Who (what DVM?): On the TYPICAL routine doctor schedule the doctor responsible for drop
offs are as follows (variations in vacation/CE time off can change this
schedule using good judgement):
o Monday – Dr. Kelley
o Tuesday – Dr. Cohen
o Wednesday – Dr. Cohen
o Thursday – Dr. Kelley
o Friday – Dr. Ryder - if not working:
EVEN months Dr. K, ODD months Dr. C)

Certain conditions can ALTER the doctor on the case based on the
best patient care and client service. Examples of these causes are:
 The listed doctor is not working that day or scheduled
to come in at noon or after
 Best patient care:
 Rechecks that would be best on same doctor
 Sick or hurt animals needing faster care
 Best client service:
 Client requesting a certain doctor that IS
AVAILABLE
 Client here to pick up pet early, mistake was
made, etc.
ULTRASOUNDS: they go under that the doctor that is HERE when it is
completed. If the case is being managed by ONE doctor it should be
SCHEDULED WHEN THAT DOCTOR IS HERE.
PRE-OP LAB WITHOUT PRE-OP EXAMS: they go under the DOCTOR
DOING the surgery. The improves continuity of care and client service.

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