Page 89 - Receptionist
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19038 – Emergencies
Results Statement: To assure all pets who need a doctor immediately (and clients who feel
their pets need to see a doctor immediately) get that service, are
charged appropriately, and satisfied. To assure cases are properly
triaged if we have multiple emergencies in the same time frame.
What is an Emergency?: If the pet or the client needs a vet RIGHT NOW, it IS an emergency. It
does not matter whether we are fully booked, totally caught up, client
does not have money, gets euthanized, etc. It is an emergency.
When Do We See Them? ANYTIME WE ARE OPEN. If there is any question, ask a doctor.
When Client Calls Ahead: Receptionists as much information about the pet and relay the
information to the treatment staff.
What if a doctor is not here? See procedure 19040 Emergencies with No Doctor.
Three Types of Emergencies:
True: Pet is critical and client knows it.
Pet Only: Pet is critical but client does NOT KNOW IT.
Client Only: Client FEELS pet is critical although it is NOT
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