Page 87 - Receptionist

DRILL/QUIZ FOR “DROP-OFFS”:
 In your own words describe what a “drop-off” is.
 Why do we offer this service?
 When do we NOT offer this service without approval from a doctor or exec?
 What would happen if we didn’t offer this?
 Do we offer it during some appointments?
 Give an example of what you would SAY when offering a drop off. Role
play.
 What would happen if we offered it on the wrong doctor? To the patient?
The client? The doctor?

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