Page 38 - SAMUI+MODEL STANDARD OPERATING PROCEDURES_P_V_6

35 SOP3 : HOTEL ARRIVAL

SAMUI MODEL

Measures for Welcoming Service at the Hotel

Entrance

5. Operational guidelines (cont.)

- Front office staff provide information and restrictions for guests during their stay,

including SWAB* procedures and tour programmes.**
- Hotel staff check all related travel documents under the restriction of the
SAMUI+ MODEL
- Staff make a copy of guests’ passports and room numbers. Guest check-in to hotels
via approved IT system or applications like SAMUI HEALTH PASS/ Mor Cha Na or
other designated platforms prescribed by the government to confirm the proof of
stay.
- From Day 0-1, hotel staff inform guests for food and room service and make
appointments for food delivery. (AQ only)

- Staff leave each room key on a stainless tray for the guest to collect to avoid
contamination.
- Staff walk customers to their rooms whilst keeping 1-2 metres of distance.

* Hotels must have cooperating hospitals available for guests to undergo RT-PCR test either at the
hotels or the hospitals during Day 0, Day 6-7, and Day 13 of stay. Hotel guests waiting for test
results or receive negative results are not allowed to leave the hotels as designated in SAMUI+
MODEL.

** Relatives or friends living in Samui or anywhere in Thailand of the tourists who join SAMUI+
MODEL are not allowed to stay at the hotels with them.

*** Liquor and alcoholic beverages can be served to tourists, but this should be under the discretion
of the COVID Manager and relevant health safety concerns. Abstain from selling liquor and
alcoholic beverages if tourists consume excessive alcohol or are intoxicated. The hotels should
prepare a backup plan to deal with this situation.