Page 10 - YBA Kanoo Code of Conduct English & Arabic

• Report any instance of being approached by a customer or principal or supplier
with a view to colluding in an inappropriate or criminal practice to your manager
immediately after refusing to engage in such an activity
• Keep detailed, accurate, orderly and accessible records of all customer and third
party transactions, meetings and telephone conversations.
• Avoid the unauthorized receipt of proprietary information from others. Should you
receive unauthorized proprietary information, notify your line manager and the Legal
Department or the Chief Compliance Officer immediately
• Make discretionary purchases strictly on the basis of quality, price and service.
• When you have any doubt about dealings with competitors, suppliers, or customers,
you must consult with your Group Legal Department.
• Watch what you say-it might get repeated.
• Keep communications with competitors to a minimum – be sure there is a legitimate
business reason for all such communications.

Do Not:
• Make promises you cannot deliver.
• Talk about the Company’s or its customers’ businesses in public places or to any third
party unless necessary to carry out services due to, or authorised by, the Company
or a customer.
• Enter into any express or implied agreements, arrangements, plans, discussions or
concepts of any sort with a competitor in regard to prices, terms and conditions of
service, distribution territories or customers.
• Divulge any proprietary information (even if it seems insignificant to you) to any
organisation or person, including your family.
• Enter into agreements with customers, suppliers, competitors or others that are
intended to unfairly limit competition.
• Share information with a competitor about our customers, pricing or market strategies.
• Discuss any aspect of bidding with any of our competitors.
• Share competitor information with customers or vendors.
• Discriminate unfairly in terms of price or services between similar customers.
• Disparage a competitor, misrepresenting our own products or services

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