Page 15 - YBA Kanoo Code of Conduct English & Arabic

6. CONFIDENTIALITY, ADMINISTRATION AND
DISCLOSURE OF INFORMATION

The Company maintains records for a number of reasons. Generally, these records
are those which enable reconstruction of all account, credit and transaction operations
and those relating to signing authorities and internal decision making. This leads to the
availability of large amounts of information.

Your position may give you access to information regarded as confidential or proprietary.
Given the increasingly competitive nature of our business, it is possible that you may
have contact with someone interested in acquiring information in your possession and
specific guidelines for dealing with these situations are included in the following pages.

Some examples of proprietary information are: financial performance, business strategy,
product innovation, competitor analysis and staff resource information. Customer and
supplier lists and marketing plans are also included, together with any other information
not authorised for general use. Remember that your duty of secrecy remains, even if you
leave the Company.

Please also bear in mind that Company wish to maintain a suitable public profile, which
will be non-controversial and politically neutral.

Do:
• Ensure all charges for products and services are made clear to customers.
• Maintain current customer profiles, both in paper files and on electronic systems.
• Keep detailed, accurate, orderly and accessible records of all customer and third
party transactions, meetings and telephone conversations.
• Maintain all accounts and accounting information in accordance with established
Company accounting practices.
• Maintain records as required by your department.
• Respect confidentiality.
• Refer to your manager before stating your personal views which may prove damaging
to the Company’s position in litigation.
• Report any approach for information from any party outside normal arrangements.
• Take steps to prevent the loss of information in your possession.
• Ensure that PC screens are not visible other than to authorized staff.

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