Page 11 - YBA Kanoo Code of Conduct English & Arabic

4. PERSONAL CONDUCT

Business decisions must be made with integrity, independence and unbiased judgement.
In practice this means that employees must never ask for or accept any personal
benefits from a supplier or customer, other than nominal benefits which are normal
business practice in the industry. Similarly employees must never offer or accede to a
request to provide gifts or benefits to a customer, even if it is of low value or the cost of
which is being met by a third party. This is to avoid compromising, or even appearing
to compromise, the objective assessment of the product service or price. The giving
or receiving of business hospitality and gifts should not be to gain unfair advantage or
influence with customers, suppliers or government authorities.

Some staff are occasionally offered gifts by suppliers or customers. The following
pages give guidance on the situations where these may be acceptable but the general
rule remains that gifts and favours should be refused tactfully if at all possible and the
circumstances explained to your immediate manager at the earliest opportunity, unless
they are clearly of a nominal value and appropriate to the circumstances. If you require
clarification of the guidelines you should contact your manager.

Your conduct both at work and outside work should be consistent with your employment
with the Company. The integrity of the Company rests upon the integrity of each individual
employee.

Do:
• Be honest, open, fair and professional in your dealings with customers, principals,
suppliers, government authorities, colleagues and competitors.
• Follow your local dress code so as to appear in appropriate dress at work and in the
presence of principals and customers.
• Follow office timings so as not to have any adverse effect on any party you are
dealing with.
• Conduct business so it is clear to customers, principals and suppliers that you are
not seeking favours.
• Always refer offers of gifts or incentives to your manager, preferably prior to accepting
them, unless they are of nominal value and appropriate to the circumstances.
• Be cautious where refusing a gift may cause offence.
• Familiarise yourself with the staff regulations applicable to your department.
• Adhere to this Code and relevant laws and regulations at all times.

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