Page 7 - YBA Kanoo Code of Conduct English & Arabic

2. PRINCIPAL, SUPPLIER AND CUSTOMER
RELATIONSHIPS

You should remember at all times that we are primarily a service Company and the
services and products provided by our businesses demand a high level of care,
responsibility and vigilance. Various quality management systems, instructions and
guidelines are designed to achieve maximum customer satisfaction and minimise the
potential for customer dissatisfaction.

You should ensure that you are fully aware of the extent of your authority to deal with our
products and services. The “know your customer” principle means that we have duties
to identify all persons conducting business with us and to understand our principals’ and
customers’ needs as our relationship continues. In turn, our principals and customers
expect that all transactions will be carried out promptly and efficiently. If complaints arise
we must investigate them properly.

In line with this, we must ensure that all products and services offered to principals
and customers comply strictly with all applicable laws and regulations as well as with
our own values and standards. It is the intent of the Company to have all employees
conduct themselves in ways that demonstrate uncompromising ethical standards in all of
their dealings with customers, principals, suppliers, government authorities, the public,
competitors and each other. The integrity of the Company rests upon the integrity of
each individual employee.

Do:
• Keep the Company’s files on principals, suppliers and customers secure with
controlled access.
• Ensure that you have authorisation to disclose information relating to Company, its
principals, suppliers and customers to third parties before doing so.
• Be aware of situations where conflicts may arise between the interests of different
principals or others with whom we conduct business or your personal interests.
• Ensure the security and safety of principals, suppliers, customers and the Company’s
products and services.
• Be honest and fair in your dealings with all principals, suppliers, customers,
government authorities and competitors.

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