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                                                   they	had	inquired	about.	They	would	call	up	people	at	90	day
                                                   increments	and	they	would	do	what	they	called,	"Did	you	buy"
                                                   surveys.


               Dean	Jackson:	        00:10:18	     Not,	"Would	you	like	to	buy	our	faucets?"	Or	"Would	you	like	to
                                                   buy,	can	we	sell	you	some	faucets?"	They	would	call	people	up
                                                   and	if	they	said,	you	know,	"John,	you	came	to	the	home	show,
                                                   you	inquired	about	faucets.	Have	you	bought	any	faucets?"	Not
                                                   "Did	you	buy	Kohler	faucets"	or	"Can	we	sell	you	some	Kohler
                                                   faucets?"	It's	"Did	you	buy	the	thing	that	you	inquired	about?"
                                                   What	they	found	was	across	all	industries,	no	matter	what	it
                                                   was	that	people	inquired	about,	over	half	of	the	people,	53	or
                                                   54%	of	the	people	that	inquired	about	anything	would	buy	what
                                                   it	is	they	inquired	about	in	the	next	18	months.	Only	15%	of
                                                   them	would	do	it	in	the	first	90	days.	It	was	really	interesting
                                                   that	when	you	look	at	it	that	way,	I	always	like	to	be
                                                   conservative	on	things	but	I	like	to	have	a	framework	that	you
                                                   can	base	things	on	for	testing	your	hypothesis.

               Dean	Jackson:	        00:11:19	     I	take	the	scientific	method	approach	to	everything	with	direct
                                                   response	marketing,	right?	You	can	have	a	hypothesis	of	what
                                                   you're	expecting	to	happen	based	on	your	understanding	of
                                                   certain	laws	or	rules	or	overriding,	you	know,	foundational	stuff,
                                                   which	is	now,	I	take	conservatively.	I	said,	"Okay	well	what	if	we
                                                   cut	that	down?	What	if	we	say	that	I'm	gonna	down	it	to	50%
                                                   and	I'm	gonna	extend	the	time	to	two	years."	If	I	have	a	come
                                                   from,	a	belief,	a	guiding	principle	that	when	people	inquire
                                                   today,	just	half	of	them	are	going	to	buy	what	it	is	they	inquired
                                                   about	in	the	next	two	years.	That's	my	framework.	What	would
                                                   that	look	like?

               Dean	Jackson:	        00:12:09	     So	now	if	we	take	that	graphically,	what	we	would	look	at	there
                                                   is	see	that	if	we	were	taking	100	leads	today,	and	we	were	going
                                                   to	put	them	in	one	of	these	four	boxes	here,	these	would
                                                   outline	the	outcomes	for	every	one	of	those	100	people,	right?
                                                   The	only	possible	outcomes	are,	on	the	left	sidebar,	yes	they're
                                                   going	to	buy	or	no	they're	not	going	to	buy.	So	we'd	divide	them
                                                   that	way.	Then	at	the	top	they're	gonna	buy	now	or	they're
                                                   going	to	buy	later.	So	every	single	one	of	these,	if	we	go	out	two
                                                   years,	is	going	to	fit	into	one	of	these	four	boxes.	Doesn't
                                                   matter	if	they're	not	gonna	buy	which	side	they're	on,	left	or
                                                   right,	it's	just	that	they're	not	gonna	buy.	Of	the	ones	who	are
                                                   going	to	buy,	we	would	expect	15%	in	the	upper	left,	85%	in	the
                                                   upper	right.	Five	times	as	many	in	the	long	term	follow	up.


               Dean	Jackson:	        00:13:08	     90	days	is	what	later	means,	right?	In	our	world	here.	In	most
                                                   cases,	most	internet	marketing	is	really	not	focused	on	that	90

               Dean Jackson (Completed  10/25/18)                                                Page 4 of 29
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