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Interactional Model of Stress  65

           stressful or not. Due to the differences in stress perception it
           may be that while one patient perceives a routine visit from
           the tissue viability nurse as stressful, another may perceive it
           as benign (or indeed, positive). Similarly, although the nurse
           may consider the dressing change as routine, normal and
           hence benign, the patient may not share this view. Furthermore,
           a patient whom may have experienced a previous painful
           experience during dressing removal may become highly
           stressed and anxious: their appraisal is based on learnt behav-
           iour. Therefore, it is necessary for clinicians to be aware of
           such situations and consider patients on an individual basis.
              Something which the clinician may view as routine clinical
           practice may be considered highly stressful by a patient
           (Upton   2011a ,  b ). Secondly, the interactional model is based
           upon cognitive appraisal and is influenced by other psycho-
           logical factors. Hence, it is possible for a patient to interpret
           the same situation in a number of differing ways depending
           on their mood- their cognitive appraisal is modified by their
           emotional state. Finally, it is important to remember that a
           patient can experience a stressful response irrespective of
           whether the event was experienced, anticipated or imagined.
           Within this model, the mere thought of having a dressing
           change itself can be stressful for the patient (Upton   2011a ,  b ).
              Lazarus and Folkman (  1984 ) suggested two predominant
           functions of coping; the alteration of the situation (problem-
           focused coping), or regulation of emotional responses to the
           situation (emotional-focused coping). Briefly, problem-
           focused coping aims to reduce the stressful demands of
           expanding resources associated with dealing with that
           demand (e.g. this could include avoidance of dressing changes
           due to the stress perceived beforehand and during the proce-
           dure, or adopting a distraction strategy in order to help deal
           with the perceived stress). Alternatively, emotional-focused
           coping aims to regulate the emotional response through
           behavioural coping or cognitive coping strategies. For exam-
           ple, trying to stay calm throughout the treatment and
             reducing their own stress or worry.
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