Page 180 - CRC_One Report 2021_EN

Business Overview and Performance Corporate Governance Financial Statements Enclosure

The Company’s vision toward sustainability development consists of 4 Pillars, which were defined by analyzing
material topics that are most relevant to business operations based on perspectives of the global market,
the Company’s business groups, peers within the retailing industry, and stakeholders with all their needs
and priorities. The Company’s vision was established to ensure responsible business operations in accordance
with the ESG dimensions consisting of the environment, social and governance.

2030 TARGETS

Environmental-friendly packaging 100% Reduction of food loss & waste 30% Generate income
Greenhouse gas emissions reduction 30% Customer satisfaction 95% for farmers and local
communities through the
Jing Jai Farmers' Market
of over 1,000 MB / Year

ENVIRONMENT Prosperity

Climate Change & Customers SOCIAL Healthy & Safe
Employees
Energy Management Products

Circular Human Capital
People TO LIFE
Economy CENTRAL Planet Development
Waste Community
Management Partners Communities Contribution

Shareholders

Brand Peace & Partnerships Customer
Management GOVERNANCE & ECONOMIC Relationship
Management

Environment Social Governance

Climate Change Healthy & Safe Products Community Contribution Innovation
& Energy Management and Local Product
Development
Circular Economy Human Capital Development Customer Relationship
& Waste Management and Brand Management

180 Annual Report 2021 (Form 56-1 One-Report)