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Business Overview and Performance Corporate Governance Financial Statements Enclosure

In 2021, the sustainability has become an integral part of the Company’s main strategy with the key concept of
creating resilience in business operations (Resilience Reimagined). This key concept consists of 1) Responding to
financial risk (Financial Resilience), 2) Responding to changes in business in a timely manner (Operational Resilience)
including the transformation of business channels into Omnichannel and digital development to better meet
the demands of consumers and 3) Gaining confidence of stakeholders through sustainable business operations
(Reputational Resilience) by implementing the aforementioned sustainable development vision.

Resilience Reimagined: Rethinking Across the Three Pillars of Change

B

Financial Resilience Operational resilience Reputational resilience

Ensure continuity and prudently • Protect operation continuity Take purpose to a new level
managed short-term uncertainties • Accelerate digitalization and becoming in tune with
• Build talent resilience
society to achieve trusted
• Protect profit corporate reputations
• Manage Iiquidity
• Environment
Long term growth
• Social
• Omnichannel acceleration
• Strengthening and expanding • Governance and Economic
the core business
• New growth engine Continuously prioritizing business
operations to grow sustainably with
• Make bold portfolio moves with
a hands-on approach-recently proven
new format and business
• Strategic M&A and innovative having been listed as THSI in
the first year of evaluation
new partnerships
“Central to Life” continues to lead us in everything we do. It takes success through a strong purpose, together with people and passion to pave the way
forward-not to return to normal but better. With bold leadership, Central Retail maintains confidence and continue the momentum for change to
capture opportunities of tomorrow. Taking the spirit of possibility to lead in 2022.

Based on the sustainability strategies and action plans, the Company has set a mission to operate its business
under sustainable management in accordance with the United Nations’ Global Goals for Sustainable Development
(UN SDGs) to build confidence and to align the Company’s development plan with international goals.

2025 Targets are in line with the UN SDGs with details as follows:

Sustainability Framework ESG Dimensions Sustainable Development Goals
Healthy and Safe Products
The Well-Being of the People
Human Capital Development

Innovation
Sustainable Economic Growth
Customer Relationship and Brand Management

Climate Change and Energy
Environment Quality
Waste Management and Circular Economy

Peace, Arts,
Culture, and Cooperation Community Contribution and Product Development

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