Page 184 - CRC_One Report 2021_EN
P. 184
Business Overview and Performance Corporate Governance Financial Statements Enclosure
Stakeholder
Expectation Company’s Response Communication Channels
Group
Shareholders • Sustainable business • Business operation based on • Quarterly investor meetings
growth and profits transparency, accountability, • Sustainability Report
• Good governance and good governance (website)
• Transparency in management • Effective management to • Information disclosure in
• Ability to create build confidence and create Annual Report (Form 56-1
opportunities in response highest returns One-Report)
to challenges • Continuous information • News and notifications via
• Efficient risk management disclosure with transparency the Stock Exchange
and completeness of Thailand
• Provision of accurate • Shareholder meetings
and complete financial
information
• Fulfill commitments with
compliance to the law
Employees • Good compensation and • Allocation of commensurate • Annual corporate vision
benefits compensation and proper announcement
• Job security and career welfare, and consideration • Social media / email
advancement for promotion and transfer • Information disclosure in
• Development human • Fair and equal performance Annual Report (Form 56-1
capital, knowledge, and assessment system One-Report) / Sustainability
capabilities • Training arrangements Report (website)
• Engage with the Company to meet the needs of • Feedback and complaints
via expressing opinions and employees and business • Yearly employee satisfaction
feedback operation, and in response and engagement survey
to changes
• Open to employees’
feedback
Suppliers • Fair and equal business • Fair and transparent • Annual meeting
practices business competition • Trainings and activities to
• Transparency in business • Fair and transparent enhance supplier knowledge
operation business agreements and good relationships
• Mutual capacity • Training arrangements for • Social media / email
development and growth capacity enhancement • Feedback and complaints
• Punctual business • Accurate, complete and • Information disclosure in
management and punctual payments Annual Report (Form 56-1
payments • Maintenance and protection One-Report) / Sustainability
of supplier data Report (website)
Customers • Good quality products and • Responsible and good • Direct contact with
services that are certified quality products and services customers
based on standards • Punctual delivery of products • Customer service center
• Delivery of products and and services • Social media / email
services within the specified • Offering experience and • Annual customer satisfaction
timeframe services that are beyond survey
• Excellent after-sales service expectations • Feedback and complaints
• Personal data protection • Development of personal
data protection system
in accordance with
international standards
184 Annual Report 2021 (Form 56-1 One-Report)
