Page 185 - CRC_One Report 2021_EN

Business Overview and Performance Corporate Governance Financial Statements Enclosure

Stakeholder
Expectation Company’s Response Communication Channels
Group
Creditors • Good governance • Business operation based on • Quarterly investor meeting
• Transparency in management transparency, accountability • Sustainability Report
• Effective management and good governance (website)
strategy • Effective management to • Social media / email
• Ability to create build confidence and create • Feedback and complaints
opportunities in response highest returns • Information disclosure in
to challenges • Continuous information Annual Report (Form 56-1
• Accurate in financial disclosure with transparency One-Report)
information management and completeness
• Complete and punctual • Provision of accurate
payment and complete financial
information
• Fulfill commitments with
compliance to the law
• Complete and punctual
payment and maintain
quality of collateral

Government • Compliance with legal • Transparency, accountability, • Open to feedback and
Agencies provisions and promotion of fairness in business operation regular communications
good governance in compliance with the law • Arrangement of activities
• Fair and equal business • Transparent, complete and in collaboration with
competition accountable information government network
• Support and cooperation in disclosure • Social media / email
activities • Compliance with laws
• Efficient complaint and regulations to ensure
management confidence
• Maintenance of good
management practice
• Support and cooperation in
activities

Community • Gives importance to public • Sincere community • Sustainability Report
and Society opinions from communities engagement to understand (website)
• Gives importance on safety concerns and respond to • Social media / email
and environmental impacts the concerns • Feedback and complaints
• Fair complaint • Partner with communities to • Arrangement of activities
management implement actions in collaboration with
• Support and contribute to • Strengthen community government network
communities relations
• Creation of jobs and income
for communities

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