Page 90 - The Design Thinking Playbook

KEY LEARNINGS

Find the right focus

• Try to find the point of view with a 360° view.
• Look at the situation from different points of view and define the focus for the next iteration.
• Use the 9-window tool to explore what happens before and after the use of the product as well as what is
happening in the system.
• Present the needs not in the form of a list but as a daisy map.
• Change perspective, e.g., “time” (before, after), “money” (with, without), etc.
• Use a fill-in-the-blank text in different variants, which can be changed according to project, maturity, preferences.
• Start a project with pretty simple WH questions: “How might we. . .?” or “How many different ways are there
for…?”
• Always develop various PoV questions and choose the most suitable one from among them.

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