Page 83 - RW205.01.0819 WW-Seminar-The Perfect Presentation

OBSERVATION FORM

OBJECTIONS MANAGEMENT

DO DONE? COMMENTS

Accept (don’t Yes | N/A
ignore or avoid).

Listen. Yes | N/A

Confirm. Yes | N/A

Offer Yes | N/A
options.

Other Yes | N/A
[specify]:

NON-VERBAL COMMUNICATION

DO DONE? COMMENTS

Relax (open) Yes | N/A
body and face.

Make eye contact. Yes | N/A

Smile. Yes | N/A

Nod. Yes | N/A

Gesture Yes | N/A
intentionally.

Is mindful of Yes | N/A
personal space.

Use appropriate voice. Yes | N/A
Volume • Pitch • Speed

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