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S Schiff Speech
Jacob, 244 quasi-intentional tort and, 25
Safe staffing, 253 Science Spokesperson status
Safety religion and, 42–43 in effective management, 16f, 17
in codes of ethics, 257–258 Scoping the situation Staffing
conflict from threats to, 93 in informal negotiations, 96b, 96–97 assessment in assignment despite
delegation and, 120–121, 121b, 122f, Security objection of, 262
123b conflict from threats to, 93 in care setting, 139
in guidelines for work assignments, Self-awareness collective bargaining and, 98–99, 99b
263–266 in effective leadership, 9, 9f delegation and preferences in, 125,
Institute of Medicine on, 134b–135b, Self-determination 125b
134–135, 146b, 146–147 in empowerment, 65 ratios of, 188, 188t
organizational culture of, 59–60 Self-nurturing safe, 253
programs promoting, 175–176 in stress management, 211 time management and, 159
quality of care and, 134b–135b, Semantic barriers Standard résumé, 222
134–135, 142–143 to effective communication, 76 Standards of care
risk reduction and Sentinel event strategies, 147 defined, 26
American Nurses Association in, Sentinel events in quality improvement, 137, 143
149, 174–175 in risk management, 142–143 Standards of practice
Centers for Disease Control and Serious incidents accountability as, 28
Prevention in, 174 in risk management, 142 establishment of, 27
culture of safety in, 147b, 147–148 Servant leadership legal issues in, 26–31, 28b, 29t–30t
government agencies in, 148b, principles of, 15 accountability as, 28
148–149 Service occurrences informed consent as, 27–28
Institute of Medicine in, in risk management, 142 negligence malpractice suits and,
134b–135b, 134–135, 146b, Severe acute respiratory syndrome 27
146–147, 175 workplace, 186 nursing boards and, 26–27
Joint Commission in, 147b, Sexual harassment Patient’s Bill of Rights as, 27
147–148, 175 workplace, 179–181, 180b restraining patients and, 26
National Institute of Occupational Shared governance State Board Test Pool Examination, 34
Safety and Health in, 172, 174, empowerment through, 66–67 Status
174b Sharing as organizational goal, 61
nonprofit organizations in, 148b, in effective followership, 5 Strategic planning
149–150 of information in quality improvement, 136–137,
Occupational Safety and Health resistance to change and, 107 137b
Administration in, 172–173, Shift rotation Streamlining of work
173t implications of, 187 in time management, 164, 165f,
professional organizations in, 148b, Shortage 166–167, 167t
149 nursing, 145–146, 206–207, 218 Strengths
quality organization in, 148b, 150 Single–payer health coverage in SWOT analysis, 218–219
SBAR communication model and, in client care economics, 145 Stress
80–81, 81t Situation benefits of, 199–200
staffing requirements for, 253 in SBAR communication model, 80, continuum of response to, 198–200,
threats to 81t 199t
resistance to change and, 106, 108 Skills defined, 198
workplace, 172–173, 173t mastery in new job of, 236 management of, 207–212, 212b
in work assignment guidelines, in résumé writing, 222–224 in effective leadership, 9, 9f
261–266 Slander mental, 210–211, 211b
workplace, 171–176, 173t, 174b overview of, 25 organizational approaches to,
Salary Sleep 211–212
job choice and, 235 in stress management, 209 physical, 208–210, 209b–210b
job interview and, 231 Social organization self-assessment in, 207b–208b,
Sanger cultural diversity and, 192–193 207–208
Margaret, 240 workplace, 190–191 sources of, 198, 200t
SBAR model Social stressors, 198 work-related, 197–214
in communication with health-care Socializing adaptation to, 200–203, 203t
provider, 80–81, 81t in stress management, 211 burnout and, 204–207, 205b
Schedules time management and, 163 delegation and, 125
in time management, 162 Societal issues in response to change, 109–110
Schiavo case Health-care trends and, 132 in response to conflict, 92
as ethical issue, 52

