Page 12 - PRIVATE & CONFIDENTIAL

PROCEDURE:

Formal appraisals will be organised on an annual basis, conducted by the Registered
Manager. Appraisal forms will be sent to the employee in advance with the date and time of
the appraisal.

Employees are expected to complete part A of the appraisal form to perform a self-
assessment of their progress and their role over the previous twelve months with any action
points that they would like their manager to consider.

During the appraisal the Registered Manager will review part A of the form completed by
the employee and perform her own assessment of the employee's employment and
progress. The manager will also seek feedback from other members of staff and review the
care workers file to review the employees conduct and professionalism.
The employee and the Registered Manager will set any action points or further training over
the next twelve month period.
All documentation will be filed into each care worker's profile.

ACCEPTING WORK

Prior to commencing a call, make sure that you have all of the necessary information
regarding the customer. Be aware that your attitude and behaviour can affect the people you
are visiting.
If you accept a rota, you are expected to honour that rota and carry out the calls in the order
that they have been listed on the rota (any changes must be reported and authorised with the
office – you are not permitted to agree to changes).
Last minute handing back of rotas is not acceptable and can impact the businesses ability to
assign you work.

If you are unable to attend a call, you must give us as much notice as possible [minimum of 2
hours] so that the coordinators can recover your calls. This is only acceptable in the event of
an emergency.

If you do not attend a call and do not let us know (missed call), this is a disciplinary offence
and will be dealt with via the disciplinary procedure. Where you are within your probationary
period we reserve the right not to apply our full contractual capability and disciplinary
procedures.

Your reliability is vital, cancellations, overall poor reliability and regular late attendance all
lead to disciplinary actions and or possibly dismissal. In the event that you are within your
probationary period these behaviours may lead to dismissal.

USING YOUR OWN CAR

If a Customer requires that you take them somewhere
in your own vehicle, you should decline and notify the
office who will address this moving forward.