Page 51 - PELAPORAN SEMINAR i-IMATEC

Besides these, the service team profiling also showed that early and continuous

engagement of the teams are important in assessment of services. Early
engagement has been conducted on ad hoc bases, frequently and systematically.

Early engagement can help the teams pass assessment because it involve:

 dissemination of about digital academy, list of resources and reading material to
the teams;

 discovery of review;

 seeing the demo/prototype during a F2F visit;
 introducing the teams to more experience team;

 organising a person to observe an assessment;

 completion of content review; and
 sharing of pre-assessment checklist.

The speaker concluded this speech by revising Figure 8, which explains the overall

service assessment process.

Figure 8: Overall service assessment process

Question & Answer

Question : How to handle silos between agencies?

Answer : A team should be build consisting officers from various agencies. The team

should identify objectives of implementing assurance in their services. With
this objectives, the team should get connected to build new initiatives and

maintain continuous communication.

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