Page 50 - PELAPORAN SEMINAR i-IMATEC

The speaker highlighted that high capability teams are not interested in hand-holding

or a step by step guide. They mostly know how to build digital services and what they
want is a “critical friend” to peer-review their work. Therefore, assistance were given

to these teams in terms of advise, de-mystify and de-risk certain issues at their work.
This approach was tested out in mid-point workshop (17 workshops since March

2017), as shown in Figure 6. During the workshop, services teams gets to spend time

with assessors to ask the “silly” questions and air their concerns. In some instances,
conversation about scope and proposition of the service were initiated.

Figure 6: Implementation of Workshop

These workshops have stirred engagement, collaboration and sharing of experience
as well as improvements on the practicalities of the workshop.

nd
He further elaborated on the 2 group of service teams, who are the ‘high potential
and early promise’ team, as shown in Figure 7. They tend to have less experience in

building digital services. These teams need more than just a peer-review/ critical
friend. They need a mentor / buddy /coach along their service development.

Figure 7: High potential and early promise' team

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