Page 31 - MODULE QUALITY TOOLS DMQ 30262
P. 31
DMQ 30262
SUMMARY
In this chapter we have studied on Ishikawa’s Basic Tools of Quality:
1. Flow charts
2. Check sheets
3. Histograms
4. Scatter diagrams
5. Control charts
6. Cause and effect diagram
7. Pareto charts
REFERENCES
3. Foster, S.T. 2005. Managing Quality: An Integrative Approach, 3 rd Ed. USA,
Pearson Education International.
4. Goetsch, D.L. and Davis, S.B. (2006), Quality Management – Introduction to
Total quality Management for Production, Processing and Services, 5 Edition,
th
ISBN: 0-13-197134-4, Pearson Education.
KKTM Kuantan 30 DMQ 30262
