Page 68 - MODULE QUALITY TOOLS DMQ 30262

DMQ 30262

effect, resistance to change, consequences, and training. Solutions also may be
categorized as short range and long range. At a minimum, the solution must prevent

recurrence.

One of the features of control charts is the ability to evaluate possible solutions.

Whether the idea is good, poor, or has no effect is evident from the chart.

Phase 4: Implement Changes

Once the best solution is selected, it can be implemented. This phase has the
objective of preparing the implementation plan, obtaining approval, and

implementing the process improvements.

Although the project team usually has some authority to institute remedial action,

more often than not the approval of the quality council or other appropriate authority
is required. If such approval is needed, a written and/or oral report is given.

The contents of the implementation plan report must fully describe:
 Why will it be done?

 How will it be done?
 When will it be done?

 Who will do it?
 Where will it be done?

Answers to these questions will designate required actions, assign responsibility, and
establish implementation milestones. The length of the report is determined by the

complexity of the change. Simple changes may require only an oral report, whereas
other changes require a detailed, written report.

After approval by the quality council, it is desirable to obtain the advice and consent
of departments, functional areas, teams, and individuals that may be affected by the
change. A presentation to these groups will help gain support from those involved in

the process and provide an opportunity for feedback with improvement suggestions.
The final element of the implementation plan is the monitoring activity that answers
the following:

 What information will be monitored and what resources are required?

 Who will be responsible for taking the measurements?

KKTM Kuantan 67 DMQ 30262