Page 70 - MODULE QUALITY TOOLS DMQ 30262

DMQ 30262

The team should meet periodically during this phase to evaluate the results to see that the
problem has been solved or if [me-tuning is required. In addition, the team will want to see if

any unforeseen problems have developed as a result of the changes. If the team is not
satisfied, then some of the phases will need to be repeated.

Phase 6: Standardize the Solution

Once the team is satisfied with the change, it must be institutionalised by positive control of

the process, process certification, and operator certification. Positrol (positive control)
assures that important variables are kept under control. It specifies the what, who, how,

where, and when of the process and is an updating of the monitoring activity. Standardizing
the solution prevents "backsliding."

In addition, the quality peripherals - the system, environment, and supervision must be
certified and periodically audit them to ensure the process will meet or exceed customer

requirements for the product or service.

Continuous improvement means not only being satisfied with doing a good job or process
but also striving to improve that job or process. It is accomplished by incorporating process

measurement and team problem solving in all work activities. TQM tools and techniques are
used to improve quality, delivery, and cost. Organizations must continuously strive for

excellence by reducing complexity, variation, and out-of-control processes.

Lessons learned in problem solving, communications, and group dynamics, as well as

technical know-how, must be transferred to appropriate activities within the organization.

Although the problem-solving method is no guarantee of success, experience has indicated
that an orderly approach will yield the highest probability of success. Problem solving
concentrates on improvement rather than control.

Finally, operators must be certified to know what to do and how to do it for a particular
process. Also needed is cross training in other jobs within the process to ensure next-

customer knowledge and job rotation. Total product knowledge is also desirable. Operator
certification is an ongoing process that must occur periodically.

KKTM Kuantan 69 DMQ 30262