Page 71 - MODULE QUALITY TOOLS DMQ 30262

DMQ 30262

Phase 7: Plan for the Future

The objective of this phase is achieving proved levels of process performance. Regardless
of how successful initial improvement efforts are, the improvement process continues. It is

important to remember that TQM addresses the quality of management as well as the
management of quality. Everyone in the organization is involved in a systematic, long-term

endeavour to constantly improve quality by developing processes that are customer
oriented, flexible, and responsive.

A key activity is to conduct regularly scheduled reviews of progress by the quality council
and/or work group. Management must establish the systems to identify areas for future

improvement and to track performance with respect to internal and external customers. They
must also track changing customer requirements.

They also playing an important part in the management of continuous many problem-solving
approaches have been incorporated into software to the continuous improvement process
for organizations. According to a survey, 88% of the respondents indicated that their

organizations or similar technology to aid in the improvement process.

Note that there are many similar approaches to problem solving that deviate slightly from the

one presented here; however, all such approaches provide similar features. The Federal
Communications Commission (FCC) used a similar problem-solving approach when it began

its quality effort in 1990. Their seven-step approach to continuous improvement included
identifying improvement opportunities, prioritising and selecting potential improvements,
analysing root causes, developing alternatives and selecting choice solutions, testing of

solutions, implementing them, and tracking the effectiveness of the solutions.

Example 5.1

BREAKROOM CLEANLINESS CONSTRAINTS

1. IDENTIFY (FIND PROBLEM)
Break-room is not always clean.
2. EXPLOIT (DEFINE CAUSES AND CURES)

CAUSES:

People put their feet on the tables & benches, throw gum on the floor, leave open cans in the
refrigerator, do not clean up the table after eating.

KKTM Kuantan 70 DMQ 30262