Page 123 - 100 - HR Management Manual

Communication Lags “Comm. Lag”: A communication lag is defined as a DELAY in the interval
between the origination (sender) of the communication and the
response (receiver).

We always maintain communication lag times within reason.
We never accept unusual communication lags without a good
reason. It’s almost always very obvious what would be
reasonable and what is not.

Example of a reasonable “Comm. Lag”: One department head calls the ED’s cell phone at 6:30 PM and leaves a voicemail. The
dept. head then sends a text that says “call me”. The voicemail to asks the ED to call them back about a minor dog bite on a
staff member. The ED was in a movie. The ED back at 8:30 PM when the movie is over…..In this case the text was unnecessary.
If it were in an emergency the department head should have called a couple of times and maybe sent a text saying they had an
emergency situation. The ED may or may not have been checking texts or VM’s during the movie.

Example of an unreasonable “Comm. Lag”: In the exact same scenario the ED does not call the department head back that
night. They just wait until the next morning before work and see what happened….In this case it is inconsiderate,
unprofessional, and rude not to return the call and/or text, even if it’s late when the ED get to their phone.

One more example: We call an applicant to schedule a meeting to offer them a job. They don’t return the call for 2 days and
don’t have a good reason….In these case the applicant completely lost the job offer. They will continue these types of problems
if they get the job, or they were not enthusiastic enough to truly want to work with us.

Communication Drops “Comm. Drops”: We never inappropriately DROP communications, either up OR
down the chain of command. This

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