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HR302 – Communications by Management
Results Statement:
Primary Responsible Positions:
Hierarchy & Chain of Command:
Complaining vs Suggesting:
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To achieve the goal of the communication while maintaining or
improving the relationship of both parties.
Almost all damaged relationships and complaints come from
improper or missing COMMUNICATION. These problems can
almost always be prevented and even repaired by properly
listening to and understanding the OTHER PARTY’S point-of-
view (their “reality” or using “feel-felt-found”). After all if you
were in the exact same situation with the same job, same
parents, same life, and same stresses you most likely feel the
same as they do.
All management
Ideally communications should always go through the chain of
command (through each person’s DIRECT supervisor), but we
have an open-door policy. All employees are able and welcome
to discuss problems when anyone along UP the hierarchy chart
including the owner.
The key to this is that whichever manager hears this
communication needs to know what to do with it. Often times
it was unnecessary to have skipped the chain-of-command. In
these cases, it is up to the MANAGER to determine who gets
involved. Often times this means bringing the individual that
was skipped back into the discussion. We do this regardless of
anyone’s feelings. We are professional and transparent enough
to bring things out into the open and solve them. We do what’s
best for everyone, not what may or may not cause hurt feelings.
We never complain! We never natter! We suggest solutions by
first stating the problem and immediately following with the
proposed solutions. As managers and colleagues, we may also
need to DISCUSS a problem and brainstorm potential solutions
as a group. It is usually very obvious what is complaining.
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