Page 126 - 100 - HR Management Manual

HR303 – Problems Reported & Staff Autonomy

Result Statement: To allow our team the ability to control the majority of their OWN
problems and frustrations. To also avoid executives and managers
avoid becoming overloaded and required to solve other’s problems.

Primary Responsible Positions: All managers and executives

Acronym to Remember: “SEAM….It seems…What??”

Why: In general, most people tend to prefer to “dump” their problems and
frustrations on their bosses. It is better than complaining, but still not
effective helping them to know how to solve their own problems or
offer suggestions. This is a form of complaining rather than suggesting.
When handled incorrectly by the manager, the staff member is made
“small” and ineffective while the manager is left with work to do.

The true definition of an executive their ability to get others to happily
get the work done. This requires a strong ability by the manager to
provide empathy while also pulling the solution out of the individual
reporting the problem. The end result is a happy team member feeling
empowered in coming up with their own EFFECTIVE solution.

When: When staff members report problems, either without suggesting a
solution or suggesting an ineffective solution. This communication skill
is also extremely valuable in any form of negotiation…which is almost all
parts of management.

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