Page 125 - 100 - HR Management Manual

Communication Lines: This defined as the “medium” of the communication. There are
an unlimited number of forms or mediums. They include verbal,
written, e-mails, phone calls, texts, voicemails, body language,
etc. This is probably the communication skill that requires the
best judgment.

Examples:

 It is okay to text a colleague to ask if they remembered
to run by Lowe’s to pick something up before work.
 It is not okay to text a boss that you are running late or
calling in sick.
 It is okay to write a note to a person you manage asking
them a certain project by the end of the day tomorrow.
 It is not okay to only verbally tell the same person about
the project while they are in the middle of checking a
client out.
 It is okay to give a person you manage a head nod of
approval and a high five when you see they did an
awesome job.
 It is not okay to text the same person at midnight to tell
them they did an awesome job.

Quiz/Drill for “Communication by Managers”:

1. Why do we have the procedure? What happens when we don’t follow this and each manager
has their own interpretation of what’s best?
2. What are communication lines? Give an example of an inappropriate communication line.
3. What is a “Comm. Lag”? Give an example of an inappropriate “Comm. Lag”.
4. Explain Positional Communication. Explained Principled Communication. How are the different
in the same situation? Which do we use and why?
5. Explain the basics of how the communications flow up or down the chain of command. Can an
employee skip the chain of command and go straight to the ED or owner? If so, what does the
owner do if they find out this could have been handled by that employee’s direct supervisor?

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