Page 27 - 100 - HR Management Manual
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Receptionists:
Experience with customer service, ideally at least 1 year, would be helpful but not required. It is
also helpful if they have used AVImark but both of these can be taught. Education ideally should
be a high school diploma or higher. In some cases, even a high school student can be trained for
this position.
They must be able to work in AVImark and understand computer records in order to scan
records, attach files, attach pictures, review records, enter data, etc.
Personal qualities are most important here. Receptionists must be outgoing, friendly, and
helpful. They must be able to communicate in a very friendly and upbeat manner even while
multi-tasking or handling multiple phone lines. They should be able to properly respond to
upset or difficult clients without antagonism or anger. They must remain calm under pressure.
WHERE THE RECEPTION CANDIDATES ARE NOW:
Where working: Receptionist candidates are typically working in other vet practices now or
possibly in dental offices, orthodontic offices, etc. They can also be found as current clients of
ours now.
Where living: They are currently living within a 30 minute drive of our practice.
Why they will like Legacy Vet: He or she is looking for specifically a vet hospital so that they can
see pets and help people. They usually are not overly interested or knowledgeable in exact
reasons or types of specific procedures the vets do. Often times it is better if they DO NOT.
Why they will like our receptionist position: Candidates will be attracted to Legacy Vet because
we have a caring family atmosphere, nice clients, clean modern facility, and organized
records/computer system.
They will be attracted to the job because of the clear outlines of the job that makes it easy for
them to complete which as a result gives them time to bond with clients and see happy pets.
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