Page 43 - Executive Director
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8007 – Inclement Weather

               Result Statement:            To  assure  reasonably  available  patient  care,  client  service,  and  staff
                                            safety  during  periods  of  inclement  weather.    We  do  this  appropriate
                                            judgment and notification (for both staff and clients) of any limitations
                                            on the hours we are open.



               Primary Responsible Position:  Executive Director

               Participating Positions:     Director of Admin, Client Coordinator, and Owner

               Why We Are Open at All:      The nature of our business is that our patients need care regardless of
                                            the weather.  When deciding if we will open late or close early the
                                            primary factor we consider is the ability for the public (especially our
                                            current clients) to be able to bring their sick or injured pets to a vet
                                            that is open.  If no nearby emergency clinic is open, we will make every
                                            effort to be open during most, if not all, of our normal hours.

                                            If your dog slipped on the ice and broke his or her leg where would you
                                            take him/her to get help?  You would have to call around until you find
                                            a vet hospital that was willing to be available to help you and your pet.
                                            That vet should be us!

                                            We also have pets that stay in our clinic overnight year-round.  Those
                                            pets need us to be there to take care of them.

               How We Decide:               We consider many factors; the nature and extent of the weather, the
                                            ability of the number of team members that can make it to work, those
                                            team member’s skills, the number of already hospitalized and boarding
                                            patients, etc.

               What Open Hours:             In most cases we close a few hours early and open a couple hours late
                                            when we have heavy snow or ice.





















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