Page 38 - Executive Director

 Be familiar with the policy & protocols as guidelines, but use your own best
judgment in handling all aspects of your job.
 Know policy & protocols exactly, but make your own decisions on how to handle
whatever comes up on the job.
 Know policy & protocols exactly and apply policy & protocols as exactly as
possible, letting your supervisor know if you haven’t.

If the candidate passes up to this point, review their resume with them, checking on each job
what their salary was and ask on each job:

1. Why are they leaving their current job / that prior job? IF SOMEONE WAS FIRED YOU SHOULD
DISQUALIFY THE APPLICANT.

2. What would be a good description of the “product" you produced in this job? Product
being defined as that service or major responsibility you had in that job, eg: Receptionist
would be a fully booked appointment book; Vet tech prepares the room so the doctor
can see more patients each day.

3. Please describe how much you did produce over what time period in your current
position. Eg: Increased activation level from 60% to 95% in the first six months; Increased
the doctor’s number of appointments that could be seen from 15 a day to 20 a day in the
first six months.

4. How would you compare your results to other staff in your practice?

Then continue with any additional questions you particularly want answered.

If they pass to this point schedule a working interview. This is when you print the resume.

WORKING INTERVIEW
The working interview should consist of giving the prospect a very brief hatting- 5 to ten
minutes- and have them perform a function that would be part of their post. You’re checking to
see how easily they can be trained & their willingness to jump in and do the job. For example,
on a front desk position, give them the Activation script guidelines, have them read it through,
show them how to use the phone, give them 10 charts and give them a list of 10 appointment
slots. Tell them you want them to call these clients using the script guidelines & book them for
their annual wellness exam in one of these slots. You want to see if they can read through the
script & do a passable job on handling the client without a lot of coaching, questions & the like.
To pass this working interview they need to book a couple of clients- make sure you schedule
this around 5:00PM so you don’t run into clients not being at home. For a Tech, have them
assist the Head CVT for a couple of hours- specifically have them handle an animal and note

[36]