Page 147 - Receptionist

19086 – Prescription Pet Foods for Non-Clients

Result Statement: To be able to sell prescription foods for future clients or non-clients
both safely and legally. We sell it in a way that helps the pet, client,
and hospital.

Primary Responsible Position: Receptionist

Legal Requirement: It is legal to sell prescription food to non-clients as long as the food does
not have a federal drug legend. None of our foods have this, therefore
they are not considered prescription drugs at the state or federal level.

We can sell any over-the-counter pet foods to anyone at any time. We
prefer to get the client’s contact info and enter them into AVImark as a
client, but this step is not required.

What We do:

1. We will sell prescription food to non-clients that request it so long as
they fill out a new client form and are entered into our data base.
2. We will attempt to get their medical records from their vet, but it isn’t
required.
3. AFTER the sale and the records are received, we will submit them to a
doctor for review. This is simply to make sure we sold the appropriate
food and address any medical concerns or future care needed.
4. Optional - Doctors or nutritional tech specialists can add a follow-up to
the record for any present or future recommendations.

Drill/Quiz for “Prescription Foods”:

1. Why do we have this procedure?
2. How would it be for the client if we did not follow this procedure and would not sell the food
until they had an exam? How would it be for you?
3. What do you do when a future client or non-client requests to buy a prescription pet food?
4. Get a pass for this procedure when your trainer is sure you know what to do in these cases…and
know how.

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