Page 192 - Receptionist

To Change Voicemail Greeting:

 Must use reception 2 phone
 Push voicemail button
 When prompted, enter the passcode 9292 and then #.
 The following are the instructions to access each area of the voice portal
o Press 3 for mailbox management, then
o Press 1 to change personal greeting, then
o Press 1 to change n answer greeting
 Follow the directions to change and verify the greeting.
 The standard greeting should be stated as followed:

“Thank you for calling Legacy Veterinary Hospital. If you have reached this message during normal
business hours all of our available lines are busy or we are busy helping other clients. Leave a
message and we will return your call as soon as possible, typically within 30 minutes. If this is normal
business hours and you have an emergency, please leave a quick message with your name and phone
number and come to our hospital immediately.”

(Brief Pause)

“If you have an after-hours emergency please contact the Center for Veterinary Specialty Care at 972-
820-7099. If you have an emergency during our staff meeting time of Noon-1 on Tuesdays please call
469-287-9050. We will answer the phone and help your pet immediately.”

(Brief pause)

“Our normal business hours are Monday through Friday 7am to 8pm, (pause) Saturday from 8am to
4pm (pause) and Sunday from 10am to 2pm. On Tuesday we are closed from 12pm to 1pm for staff
training.”

(Brief pause)

“Thank you again for calling Legacy Veterinary Hospital and have a wonderful day.”

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