Page 44 - Receptionist
P. 44

Drill/Quiz for “Appointment Requests by Demandforce”:

                   1.  Why do we offer appointment requests by Demandforce?  How does it help clients and us?
                   2.  When do receptionists handle appointment requests?
                   3.  Show your trainer you can log into Demandforce.
                   4.  Show your trainer where the appointment request list is.
                   5.  Pretend “Practice Client” in AVImark just requested an appointment online for one of the pets.
                          a.  What do you do?
                          b.  Show your trainer exactly what you do if you have to leave a voicemail.
                   6.  Get a pass when BOTH you and your trainer are confident you know how to easily do all the
                       steps.




























































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