Page 39 - Receptionist
P. 39
Quiz and Drill for “Appointment Making – Grooming” (open book):
1. Why do we have this procedure? What would happen if we all did not follow it the same way?
2. When booking a new client do we enter them in as a client in AVImark BEFORE they get here?
3. When you get records on a new client that has yet to arrive where do you put these? When do
you enter them into the record?
4. Role play with your trainer using AVImark and an ACTUAL EXISTING CLIENT and pretend NEW
CLIENT:
a. The Trainer pretends to call acting as that client. Trainee “answers the phone”.
b. Book AT LEAST TWO grooms using the right questions Show your trainer the booked
reservation before moving onto the next one.
c. Delete the grooming appoiontment(s) in AVImark.
d. Your trainer deletes the fake new client (you may need to get an exec for this)
5. Get a pass and sign off when both you and your trainer are certain you can and will book clients
this way in less than 3 minutes on each one.
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