Page 40 - Receptionist

19012 - Appointment Making - Surgeries

Results Statement: Surgery appointments are made at a time convenient to the client and
for the appropriate length of time. The surgery appointment date and
time is best for the pet, client, hospital and doctor. The client is
satisfied with the surgery appointment and shows up on time.

Primary Responsible Position: Receptionist

Differences from Regular Appts:
a. See “Appointment Making – DVM’s”. It is the same procedure with
the following differences:
i. Unless otherwise instructed surgeries must be dropped off
by 7:30 AM.
ii. Pets must also NOT be offered food or water after 10 PM
the night before.
iii. All surgeries must be scheduled for the right time we expect
will start and for the correct LENGTH OF TIME. See
“Scheduling Guidelines…”.
iv. There is NO NEED for block-offs on the surgery column as
we used to do in 2015 and early 2016.
How to book Surgeries:
1. All surgeries must be scheduled for the right time we expect will
start and for the correct LENGTH OF TIME. See “Scheduling
Guidelines…”.
2. Create a new APPOINTMENT:
3. Include surgery type in the “notes” section of the appointment
window

Note: We call ALL surgeries to confirm, even if they confirmed online. We do
this to assure they come in between 7-7:30 AM and the pet does not
have food after midnight the night before. Water is okay!

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