Page 45 - Receptionist
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19014 – Appointment Types
Results Statement: To achieve an understanding all the various appointment options all clients have.
Primary Responsible Positon: Receptionist
1. Regular Appointments: Scheduled in AVImark in advance. Client shows up on time.
2. Walk-ins: Client walks in with pet WITHOUT having scheduled in advance.
3. Urgent Care Visits: Proper appointment length not available, but we need to see the pet.
NOT an emergency. THE CLIENT WAITS while we work them in.
4. Emergencies: A doctor must see the pet immediately. Three different types, all treated the
same.
5. Drop-Offs: Pets are dropped off for services, in most cases before noon. We call when they
are ready.
6. Surgeries: Pets scheduled in advance and dropped off by 7:30 AM.
Drill/Quiz for “Appointment Types” (Open Book):
Why do we have these different types of appointments?
Explain, in your own words, what each type of appointment is.
Explain when you would use the urgent care visit. What would you say to the client?
What do you do when we have a walk-in?
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