Page 41 - Receptionist

Quiz and Drill for “Appointment Making – Surgeries” (open book):

1. Why do we have this procedure? What would happen if we all did not follow it the same way?
2. Role play with your trainer using AVImark and an ACTUAL EXISTING CLIENT and pretend NEW
CLIENT:
a. The Trainer pretends to call acting as that client. Trainee “answers the phone”.
b. Book AT LEAST TWO surgeries using the right questions Show your trainer the booked
reservation before moving onto the next one.
c. Delete the surgery appoiontment(s) in AVImark.
d. Your trainer deletes the fake new client (you may need to get an exec for this)
3. Get a pass and sign off when both you and your trainer are certain you can and will book clients
this way in less than 5 MINUTES on each one.

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