Page 105 - Approved Annual Budget FY 2019-2020_Flat

General Fund

Information Technology
www.mcallen.net/departments/it

Mission Department Summary
Statement: Actual Adj. Budget Estimated Budget
The Information Expenditure Detail: 17-18 18-19 18-19 19-20
Technology (IT) Personnel Services
department provides Salaries and Wages $ 1,517,246 $ 1,620,618 $ 1,635,705 $ 1,635,705
administration and Employee Benefits 372,008 403,563 403,563 414,161
appropriation of Supplies 20,377 17,548 17,548 18,798
technological support Other Services and Charges 246,541 254,604 310,420 319,837
and solutions to our Maintenance 588,540 623,585 647,385 670,654
staff and elected
officials to enhance Operations Subtotal 2,744,712 2,919,918 3,014,621 3,059,155
our overall service to Capital Outlay 218,436 343,100 351,566 273,820
the citizens and
visitors of the city of Total Expenditures $ 2,963,148 $ 3,263,018 $ 3,366,187 $ 3,332,975
McAllen. PERSONNEL
Exempt 15 17 16 17
Non-Exempt 11 12 11 12
Part-Time - 1 1 1
Total Positions Authorized 26 30 28 30
Contact Us: MAJOR FY 19-20 GOALS
Robert Acosta 1.) Continue expansion of City Fiber Optic Network. (3.1.6)
Information 2.) Facilitate more online trasactions permits, substations, garage sales, ect. (5.1.4)
Technology Director
1300 Houston Avenue 3.) Implement and accept credit/debit cards payments in all development group departments. (5.1.5)
McAllen, TX 78501 4.) Continue to increase & expand online permitting using Accela. (5.3.1)
(956) 681-1100 5.) Implement an HRMS system.
6.) Replace outdated servers.
7.) Implement Business Continuity.

Description: Performance Measures
The Information Actual Goal Estimated Goal
Technology FY 17-18 FY 18-19 FY 18-19 FY 19-20
Department provides
technology services to Inputs:
the City of McAllen. A Number of full time employees 26 29 27 29
staff of 29 full-time Number of support personnel 16 16 16 16
employees provide Number of project personnel 12 12 12 12
project services and
support. For support, Department Expenditures $ 2,963,148 $ 3,263,018 $ 3,366,187 $ 3,332,975
17 employees Outputs:
maintain all computer Number of servers supported 161 235 252 300
systems and Number of Users supported 1,500 1,500 1,576 1,600
networks. For project Number of printers/scanners supported 153 153 155 155
services prioritized by
the IT Steering Number of networks supported 320 320 320 320
Committee there are 9 Number of work orders closed 4,670 6,200 10,000 12,000
full-time positions. Effectiveness Measures:
Average days to close work orders 8 3 8 3
Percent of support hours 40% 40% 40% 40%
Percent of project hours 60% 60% 60% 60%
Efficiency Measures:
Average monthly requests closed per
person (Support personnel) 25 25 29 35
Expenditures per full time employee $ 113,967.23 $ 112,517.86 $ 124,673.59 $ 114,930.17
Department expenditures per capita $ 20.12 $ 22.09 $ 22.46 $ 21.92

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