Page 121 - Amailtuolavoro

“At the core, there is one simple, overarching reason why so many people remain unsatisfied
in their work and why most organizations fail to draw out the greatest talent, ingenuity [ndr:
inventiva, ingegnosità, ecc.], and creativity of their people and never become truly great,
enduring organizations. It stems from an incomplete paradigm of who we are - our fundamental
view of human nature. The fundamental reality is, human beings are not things needing to be
‘motivated and controlled’; they are four-dimensional - body, mind, heart, and spirit”.
“Too many vacations that last too long, too many movies, too much TV, too much video game
playing - too much undisciplined leisure time in which a person continually takes the course of
least resistance gradually wastes a life. It ensures that a person's capacities stay dormant, that
talents remain undeveloped, that the mind and spirit become lethargic and that the heart
remains unfulfilled”.
“The person who is truly effective has the humility and reverence to recognize his own
perceptual limitations and to appreciate the rich resources available through interaction with
the hearts and minds of other human beings”.
“Intrinsic security doesn't come from what other people think of us or how they treat us. It
doesn't come from our circumstance or our position. It comes from within. It comes from
accurate paradigms and correct principles deep in our own mind and heart. It comes from inside-
out congruence, from living a life of integrity in which our daily habits reflect our deepest
values”.
“It takes a great deal of character strength to apologize quickly out of one's heart rather than
out of pity. A person must possess himself and have a deep sense of security in fundamental
principles and values in order to genuinely apologize”.
“Always treat your employees exactly as you want them to treat your best customers. You can
buy a person's hand, but you can't buy his heart; his heart is where his enthusiasm is. You can
buy his back, but you can't buy his brain. That's where his creativity is. Treat employees as
volunteers just as you treat customers as volunteers, because that's what they are. They
volunteer the best parts - their hearts and minds”.

“One of the best ways to educate our hearts is to look at our interaction with other people,
because our relationships with others are fundamentally a reflection of our relationship with
ourselves”.

“Develop all four intelligences. PQ (physical intelligence) which represents 70 trillion cells that
fight disease and digest your breakfast. IQ (intellectual intelligence) EQ (emotional intelligence)
the sensing and wisdom of the heart, and SQ (spiritual intelligence) having to do with meaning,
purpose and integrity around your selected value system and your believed source. When
combined, they change the world for good”.
“The heart and soul of loving yourself is integrity and the peace of conscience it inspires”.

“If you were to fault yourself in one of three areas, which would it be: (1) the inability to
prioritize; (2) the inability or desire to organize around those priorities; or (3) the lack of
discipline to execute around them? ... Most people say their main fault is a lack of discipline. On
deeper thought, I believe that is not the case. The basic problem is that their priorities have not
become deeply planted in their hearts and minds. They haven't really internalized Habit 2 [Begin
with the end in mind]”.
“Empathic listening is so powerful because it gives you accurate data to work with. Instead of
projecting your own autobiography and assuming thoughts, feelings, motives and
interpretation, you're dealing with the reality inside another person's head and heart. You're

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