Page 207 - (DK) The Business Book
P. 207

working with a vision        205

        See also: The value of teams 70–71   ■  Creativity and invention 72–73   ■  Effective leadership 78–79   ■  Organizing teams and
        talent  80–85   ■  Make the most of your talent 86–87   ■  Organizational culture 104–09   ■  Develop emotional intelligence  110–11


        The five disciplines                                              individuals to move in search of
        defined by Peter Senge                                            a better environment with more
        enable organizations to                                           opportunity for advancement. It is
        change and develop                                                estimated that the cost of replacing
        through both individual                                           an employee is between 10 percent
        and collective learning.                                          and 175 percent of the departing
                                      Team                                employee’s salary, depending on
                                     learning
                                                                          the field of skill. Data from the
                                                                          OECD (Organization for Economic
                                                                          Cooperation and Development)
                                                                          showed an increase in skilled labor
                  Systems                                                 migration around the world starting
                  thinking                              Building          in the early 1990s. Much of this
                                                         shared           drain was from developing
                                                         vision           countries, and became gain for
                                  The learning                            host countries in North America,
                                  organization
                                                                          Australasia, and Europe. But even
                                                                          in advanced economies, brain drain
                                                                          was a feature of corporate life.
                                                                             During the 1990s, the highest
                                                                          voluntary staff turnover rates in
                                                                          Asia were in Singapore. The
                        Personal                 Mental                   Singapore hotel industry, for
                        mastery                  models                   example, had an average annual
                                                                          turnover rate of 57.6 percent in
                                                                          1997, while average annual turnover
                                                                          rates in the retail industry ranged
                                                                          from 74.4 percent to 80.4 percent
                                                                          between 1995 and 1997. One
                                                                          study by Singapore’s Nanyang
        to help them get there. In this way,   Employee turnover          Business School in conjunction
        employees will work toward a goal   It is pertinent that Senge’s proposal   with the UK’s Cardiff Business ❯❯
        because they want to, not because   appeared against a backdrop of
        they are told to. Team learning is   corporate brain drain. According to
        the process of employees learning   a 2004 paper by Arie C. Glebbeek
        together through discussion and   and Erik H. Bax from Groningen
        dialogue so that they become more   University, the Netherlands,
        effective as a team than they would  published in the Academy of    Productivity … comes from
        be individually.                 Management Journal, when the        challenged, empowered,
           The fifth discipline is the ability   labor market tightened and labor   rewarded teams of people.
        to see the organization as a whole,   scarcity grew during the 1990s,      Jack Welch
        with its own behavior patterns.   businesses became concerned with   US former CEO, General Electric
        This capability is crucial in order   the detrimental effects of turnover.     (1935–)
        for people to recognize potentially   Turnover of personnel is one
        counterproductive behaviors that   of the great blights of modern
        have come about simply through   corporations and nations alike.
        repetition and have remained     A desire for further learning and
        unchallenged over the years.     development motivates talented
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