Page 39 - MercNET User's Guide

Technical Assistance
Request a call back from Mercury technical assistance personnel. Requests submitted via MercNET will receive
priority call back.
• • Select Technical Assistance from the Service & Warranty menu

Create a New Request
1. Enter the Product Serial Number
• • Select the MotorGuide check box if it is a MotorGuide trolling motor serial number
2. Select Create Request

Note: All fields in red are required
3. Enter a Contact Name (the person that Technical Services will call back)
4. Enter the Contact Phone number
5. Enter a Description of Problem
6. Enter a List Diagnosis, Suspected Cause of Failure, Repairs Already Performed, and Explanation
(optional)
7. Select Submit Request
• • A representative from Mercury Technical Service will call you as soon as possible

View Requests
View the Technical Assistance requests that were created in MercNET.
1. Select a search option
2. Select Refresh Display

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