Page 36 - MercNET User's Guide

17. Enter any non-standard items including Freight, Outside Labor/Fees, Haulage, or Travel if
applicable

• • If Flat Rate codes are known, type them in the Rate Code field. When you are finished entering the
codes, the Description and Hours will fill in automatically. Also, if referencing a flat rate book, the
hours may have been updated since publication. MercNET will automatically update any incorrect
hours once the request is submitted.
18. Select the Select Labor Rate button. Labor Codes are limited to three. If more are needed, NJC (No
Job Code) should be used. NJC is limited to 20 hours and should be explained in the Detailed
Description of Failure box.
19. Select Submit and the request will be submitted to Mercury
Note: If you are unable to complete a request for any reason, select Save as Draft before moving on to other
functions of MercNET.

Warranty Inquiry
Warranty Inquiry is used to view open claims such as warranty orders/pre-authorizations, corrections
requested, or parts return requested claims. Paid, Cancelled, or Denied claims can also be viewed.
• • Select Warranty Inquiry under the Service & Warranty menu

Open Claims
Open Claims are any claims (including pre-authorized claims) that have not been paid, cancelled, or denied. By
default, open claims are displayed first.
• Type – Allows you to search Claims, Pre-Auth Requests, or Preauthorized Claims or all three by
selecting all
• View – Allows you to search for Open or Closed claims
• Search By – Allows you to search by Name, Serial Number, Pre-Auth Number, Order Number, or Failure
Description
• Where – Allows you to search by failure date, invoice date, or parts shipped

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