Page 282 - Essentials of Nursing Leadership and Management, 5th Edition

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Client information in effective leadership, 9f, 10 myths surrounding, 94
reporting of, 77–82 in ethical dilemmas, 50 problem-solving in, 94f, 94–96, 95b
change–of–shift report in, 77b, with health-care provider, 80–81, 81t signs of need for, 93b, 93–94
77–79, 78f–79f in job search, 220 Conflicts
to clients and families, 81–82 lawsuit prevention and, 28b, 28–29, 29t workplace, 92–100
interdisciplinary communication listening in, 74, 74b resolution of, 94f, 94–99, 96b–97b,
in, 80–81, 81t with physicians, 80–81, 81t 99b. See also Conflict resolution
team conferences in, 79–80 principles of effective, 74–75, 75t Confrontation
Client needs categories in quality improvement, 152 in response to conflict, 92b, 93, 93b
in NCLEX–RN examination, 34–35, quasi–intentional tort and, 23–24 in sexual harassment, 181
35t verbal and nonverbal, 74, 74b Congress on Nursing Practice
Client wishes Compassion code of ethics of, 47
in ethical dilemma assessment, 50, in code of ethics, 257 Consent
50b Compatibility implied, 28
Climate change delegation and, 124–125 informed, 27–28
Health–care trends and, 133 Compensation Contact dermatitis
Clinical expertise in job choice, 235 from latex, 181–182
in effective management, 16 Competence Context
Clustering of tasks autonomy and, 44 in change implementation, 109
in time management, 166 in codes of ethics, 257–258 Continuing education
Coaching delegation and, 121, 123 expertise enhanced by, 67–68, 68f
in effective management, 16f, 17 in empowerment, 65 Continuous quality improvement
Code of Ethics for Nurses With in work assignment guidelines, defined, 135–136
Interpretive Statements, 47 263–264 process of, 136, 136f
Code of Ethics Project, 47 Competency Contraception
Codes of ethics, 47, 257–258. See also Nurse Practice Act definition of, 262 Sanger and, 240, 245–246
Ethics Competition Contract components
Coercion in conflict, 93–94 in collective bargaining, 98
as power source, 65 in health-care economics, 144–145 Control
Collaboration Computerized adaptive testing in management theory, 14, 15f
in codes of ethics, 257–258 in NCLEX–RN examination, 34 Controlling leadership style, 6, 6t
in guidelines for work assignments, Computerized client information Coordination of assignments
262, 265–266 systems delegation and, 118–119, 120f, 126
Colleagues benefits of, 76, 76b Coordination of care
communication with, 76b–77b, confidentiality and, 46 delegation and, 118–119, 120f, 126
76–77 Computerized lists Coping skills
Collective bargaining in time management, 161–162 in adaptation to work-related stress,
case study of, 98, 99b Conferences 203, 203t
contract components in, 98 expertise enhanced by, 67, 68f as buffer against burnout, 207
empowerment through, 67 Confidentiality maladaptive, 202
pros and cons of, 98–99 in codes of ethics, 258 Core competencies
Combination résumé, 222 genetic information and, 53 of Institute of Medicine, 150–151,
Comfort zone laws protecting, 24–25 151b
change process and, 104f, 104–105 principle of, 46 Cost-consciousness
Commission on Workplace Advocacy, Conflict in effective management, 16
174–175 as learning experience, 92 in health-care crisis, 252–253
Commitment overview of, 92 Cost containment
in leadership, 8 workplace in health-care crisis, 252–253
to patient case studies of, 92, 92b, 95b, in health-care delivery, 143–146, 144f
in codes of ethics, 257–258 95–96, 98, 99b nursing shortage and, 146
in stress management, 207b, 208 signs of, 93b, 93–94 Cost sharing
Communication, 74–82 sources of, 92–93 in client care economics, 144
in adaptation to workplace, 203 Conflict resolution Courage
assertiveness in, 75 case studies of, 92, 92b, 95b, 95–96, in effective leadership, 9, 9f
barriers to effective, 75–76 98, 99b Cover letters
in care delivery models, 127 collective bargaining in, 98–99, 99b job search, 225–226, 227f
with colleagues, 76b–77b, 76–77 in effective management, 16f, 17 Creativity
cultural diversity and, 192 formal negotiation in, 98–99, 99b in designing change, 109
delegation and, 126–127 informal negotiation in, 92, 92b, in leadership, 5
in effective followership, 5 96b–97b, 96–98 in problem solving, 95