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in conflicting work-family demands, current status of, 252 Human service occupations
205–206 economic climate and, 143–146, burnout in, 205
conflicts from issues related to, 93 144f, 252–253 Hume
sexual harassment and, 179 future needs in, 253 ethical theories of, 43
Gene therapy history and overview of, 132–135, Humor
ethical issues in, 54 133t, 134b–135b in stress management, 211
General adaptation syndrome macro and micro changes in, 104
in stress response, 198 quality and safety in, 131–150. I
Generation of possible solutions See also Quality of care; Safety Identification of issues
in problem solving, 94f, 95 quality in codes of ethics of, 257–258 in problem solving, 94, 94f
Genetics reform in Identification of options
ethical issues in, 52–54 need for, 150–153, 151b, 252–253 in work assignment guidelines,
Globalization role of nursing in, 151–152 264–265
Health-care trends and, 132–133 Health insurance Impaired workers, 185–186
Goal setting in health-care crisis, 252–253 Implementation
in effective leadership, 9f, 10 Health Insurance Portability and of change, 108–110, 109f
ethical dilemmas and, 50 Accountability Act in delegation, 118
in time management, 160–161, confidentiality and, 24–25 in ethical dilemmas, 51
161b–162b Health-care organizations of solution, 94f, 95
Good Samaritan laws types of health care, 58–59 Implied consent
overview of, 24 Health-care pollution defined, 28
Goodrich workplace, 193 Incompetence
Annie, 247 Health-care providers in professional ethical dilemmas, 54
Government agencies communication with, 80–81, 81t Indirect delegation
patient safety quality and, 148b, types of orders written by, 81 direct versus, 117, 125, 126t
148–149 Health-care surrogate Inertia
Ground rule setting defined, 33 resistance to change and, 107
in informal negotiations, 97, 97b in ethical dilemmas, 44, 51 Informal negotiation
Growth HealthIT, 149 in conflict resolution, 92, 92b,
as organizational goal, 60 Henderson 96b–97b, 96–98
professional, 191 Virginia, 240, 247–248 Informal processes
Guidance Henry Street Settlement House, 240, organizational, 64
in management theory, 15, 15f 244 Information
Guided imagery Hepatitis in advance directive procedure, 32
in stress management, 209, 209b from needlestick injury, 183 health-care reform and, 151
Guidelines Herbert as power source, 66
in quality improvement, 137 Sydney, 242 withholding of, 45
Hicks v. New York State Department of Informational activities
H Health, 125–126 in effective management, 16f, 17–18
Hierarchy of needs
Hall Informed consent
John, 242 Maslow’s, 106, 106f autonomy and, 44
Handle with Care campaign, 185 Higgins in codes of ethics, 257–258
Harassment Margaret (Sanger), 244–246 procedure and form for, 27–28
sexual, 179–181, 180b Historical background in standards of practice, 27–28
Hardiness of health care, 132–135, 133t, Initiative
as buffer against burnout, 207 134b–135b in effective leadership, 9, 9f
Harm of nursing, 240–248 Injuries
as component of negligence, 24 Hospital Quality Initiative, 149 back, 184–185
delegation and potential for, 121, Hospitals needlestick, 183–184
122f Nightingale in reform of, 241–243 prevention of
principle of nonmaleficence and, nursing shortage in, 145 in risk management, 143
44–45 safety hazards in, 172–173, 173t repetitive stress, 185
Health Hostile environment Innovation
delegation and, 124 in sexual harassment, 180 workplace climate and, 191
promotion in codes of ethics of, Human Genome Project Innovative organizational structure, 62,
257–258 ethical issues in, 53–54 64f
stress management and, 208–211, Human immunodeficiency virus infec- Inspiration
209b–211b tion in leadership, 8
Health care from needlestick injury, 183 Institute for Healthcare Improvement
in Canada, 253 Human relations–based management on SBAR communication model, 80
theory, 14–15

