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Qualitative Findings

Semi-structured interviews were then conducted with each service provider to add context

to the quantitative findings and to answer the final research question, “What specific steps are

taken to improve youth’s decision-making skills and to empower families?” Qualitative analyses

(Bulmer 1979; Miles & Huberman, 1984) were used to assess efforts of the service providers in

meeting the goals of the Youth Diversion Program.

The qualitative findings varied considerably regarding the interviewees’ perceptions of the

agencies’ participation in the YDP and the level of staff experience with justice-involved

populations. Also, they suggest that self-reported use of evidence-based techniques may not

necessarily be accurate nor may the agencies be achieving the desired program outcomes. One

theme that did emerge from the qualitative analyses was the impact of staff turnover. Recent and

significant staff turnover was documented for two agencies, both with higher rates of recidivism.

Regarding agency steps to improve decision-making, three of the six service providers

specifically addressed decision-making skills in their curricula. Two others provided similar types

of programming through conflict resolution, Restorative Justice, or life skills programs. The

qualitative data also identified trends in service providers’ efforts to empower families. Findings

suggest that three out of the six service providers delivered programming to family units, including

the diverted youth and their parent(s) or guardian(s). One provider uses a standardized curriculum

with caregivers, the Systematic Training for Effective Parenting (STEP).

All interviewed recognized racial disproportionality as a reality within the juvenile justice

system, but the themes that emerged from this question were of particular concern as they signal a

profound lack of understanding of DMC, its contributing factors, and potential solutions. Two

providers noted that they have no control over the referrals, so they contend that they are in no way

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